To make a reservation at an all-inclusive Palace Resort, you can:
*call toll free 1-877-890-3663 or
*fax to 1-772-337-3798 or
*email to info@cancunallinclusive.com.
Information needed
*Name to book room reservation under
*Number of people in each room
*Age of children, if applicable
*Fax number or email address to fax or email your credit card authorization form to you.
*Mailing address so we know where to send your letter of confirmation once payment has been received
*Phone number

*Room requests (if any)

Once your all-inclusive accommodation reservation has been made through the Resort’s head office, we will either fax or email you a credit card authorization form.  The information on this form will include your reservation number (assigned by the Resort), the amount owing, the name the room is held under, the number of persons in the room and your check in and check out dates.  Payment can be made by completing the credit card information (we accept MasterCard, Amex and Visa) and faxing it back to the number on the form or by attaching a cashier’s check made out to: cancunallinclusive.com. to the form and mailing it back to the given address.  Once your payment is received, we will forward you a Hotel Confirmation Letter, by mail, email or fax, which is your proof of purchase when you check in.  If you are departing right away, we would fax or email your letter of confirmation.

Payments for your all-inclusive Palace Resort accommodations are due in full no later than 60 days prior to your vacation date.  In order to confirm your reservation, Palace Resorts does not accept deposits, only payment in full.  We will process your payment the same day we receive it, so we ask that you hold onto the credit card authorization form until you are ready to pay, then send it in.  Palace Resorts does allow up to no later than 60 days prior, but because of the popularity of these resorts, we don't recommend waiting until the very last minute.  If your reservation is made within 60 days of your departure date, then payment is due within 24 hours from when we make your reservation.

Palace Resorts cancellation policy for the all-inclusive accommodation is; you can cancel up to 7 business days prior to your vacation date for a full refund less a $100.00 administration fee and the balance is refunded.  If you cancel within the 7 business days prior to your vacation date, there is a two night cancellation fee and a $100.00 administration fee and the balance is refunded.

Once your payment has been received and processed, we mail you your letter of confirmation, which is your proof of purchase when you check in.  If you have booked from overseas, then we will either email or fax you your letter of confirmation.  The letter has your names, your travel dates, your reservation confirmation number, and the amount received, as well as the direct dial phone number for the Palace Resort you are staying at.

Palace Resorts booking policy is "run of the house", which means based on request at the time of booking and availability at the time of check-in.  We can request where you would like to be located, and if it is available when you arrive, you will get it, but if it is not available, you will be assigned a different location.

The Beach Palace and the Sun Palace have junior suites, the beds are separate from the living area, but do not have a door between them.  The Palace Resorts located on the hotel zone have the top 3 floors designated to the superior deluxe rooms, king size bed and in-room Jacuzzi for two, no balcony but a spectacular view.  The rooms available at any Palace Resort have either 2 double beds  or 1 king size bed.  All the rooms at the Moon Palace, Moon Palace Sunrise, Aventura Palace  and Spa Palace have a balcony, an in-suite Jacuzzi for 2, and an ocean view.  All the rooms at Palace Resorts are clean, modern, and spacious with a color satellite tv, direct dial telephones, hair dryer, a living area, in room safe, and everything else mentioned on the designated Palace Resort web pages.  The pictures displayed are actual pictures of the rooms.

**Please note the Beach, Cancun and Sun Palace are currently closed due to damages sustained in Hurricane Wilma and the information above can/will be different once the resort re-opens.  We will provide updated information as we receive it from Palace Resorts. 

Palace Resorts are all five star luxurious accommodations.  The Cancun Palace and Sun Palace have designated their top 3 floors to superior deluxe rooms, and the Beach Palace has designated its top 2 floors to superior deluxe rooms, which include an in-suite Jacuzzi for two, a king size bed, a large, exceptionally clean room with living space, either an ocean view or lagoon view, an in-room safe, and all other amenities of every Palace Resort vacation.

The Moon Palace, the Moon Palace Sunrise, Aventura Palace and Spa Palace have all superior deluxe rooms, which have an in-suite Jacuzzi for two, a king size bed or 2 double beds, spacious living area, a balcony overlooking the Caribbean, and all other amenities of every Palace Resort vacation. 

We have information on the legal requirements, and current costs for getting married at a Palace Resort, to view this information, click here.  For all wedding arrangements, or for vow renewal information and arrangements, you must contact the wedding coordinators at Palace Resorts head office in Miami.  You can email for this information, or phone them directly at toll free 1-800-635-1836 x 7554 and ask for the wedding coordinator.

We make your reservation in advance, and we get a reservation confirmation number directly from Palace Resorts, and your reservation is held for you.  For all reservations, if you do not send your payment in 60 days prior for your accommodation, Palace Resorts reserves the right to cancel your reservation.

We have a couple of phone numbers that you can call to verify that we are a legitimate company, and that you will be getting what you pay for.  Your payment to us goes directly into a trust account which is then transferred directly to World Vacation Travel (Palace Resorts central booking office for North America) which is owned by Palace Resorts.  You can call them toll free 1-800-346-8225, press 1, then press 3 for Customer Service.  You can tell them that you are thinking of booking a vacation through one of their memberships, cancunallinclusive.com #9122783.  They will verify that we are members in good standing with Palace Resorts and they honor all reservations made by our company.

We are also members in good standing with the Better Business Bureau, here in South Florida, and have been since May 1999.  Their phone number is (561)878-2010, or you can go to their web site at http://www.bbbsoutheastflorida.org, and they know us as Cancun All Inclusive.com, Inc.

If you need airfare from any major city in the United States, we have very competitive rates.  If you live in any other country, you are going to find your best fares locally.

If we have found a flight itinerary and rate that you are happy with, and you want to book, here is the
Information needed:
*Full legal names as they appear on your travel documents.  (i.e. Valid passport OR Original state issued birth certificate with raised seal, government issued picture id: such as a driver's license and your marriage license; if applicable)

**Passports will be required for travel to Cancun, Mexico as of December 31, 2006**

*Your Palace Resort choice so we can make your reservation.

*Your mailing address so we know where to send your confirmation letter.

*Your fax number or email address, so we can fax or email the credit card authorization forms to you.

*Your phone number.

We will fax or email you a credit card authorization form that you will; need to fill out and fax back to us in order to proceed with booking your seats.  Payment for your flights must be received in order for us to be able to start the booking process.   Please note rates are subject to change without notice and are not guaranteed until booked and paid for. 

The credit card authorization form has your dates of travel, your reservation confirmation numbers, your full legal names (always check spelling), and the amount due.  You in turn would fill out the credit card information (VISA, Master Card, or American Express), and fax it directly to our office.  Your payment is processed and your airline tickets are issued.
*Schedule flights issue tickets right away, so you can expect your e-tickets within 10 days from the day you send payment.
*Charter policy is that they do not issue their tickets until 2 weeks prior to your vacation date.  Therefore, you do not get your tickets until about 10 days before you leave.

Payment for airfare depends largely on if you are booking with a scheduled airline (Delta, US Airways, AeroMexico, etc)

Scheduled flight Payment for your flights must be received in order for us to be able to start the booking process.   Please note rates are subject to change without notice and are not guaranteed until booked and paid for. 

Charter flight is a full size jet plane that is chartered to travel from point A to point B.  Charter companies schedule planes to travel to different vacation destinations, and are not always available.  They tend to fly more during peak travel seasons, and not schedule many if any flights during the low season.  When dealing with a charter flight, they do not have schedule options like the major airlines, they have one plane going to Cancun, and a week later they have one plane leaving Cancun back to its original destination.
*Book a charter flight 3 to 90 days prior to days of travel, payment due within 24 hours.
*Book a charter flight outside of 91 days of travel, payment is due within 72 hours.

*There are Exceptions to these time frames, and if so, you would be informed at the time of booking.

If the flight you purchased is on a Major Airline, then you should receive your e-tickets no later than 10 business days after your payment has been received.  We will send them directly to your address.  One scenario where you won't get your tickets right away is if your room payment hasn't been received.  We prefer to send all documents together (room, airfare and transfers). 

Charter policy is that they do not issue their tickets until 2 weeks prior to your departure date. 

These days airline tickets are sent out in E-tickets format which can be emailed or mailed to you.  When you check in at the airport you will need to present them your e-ticket and your boarding passes will be issued.  This is an International flight, so you are required to check in.
Charter companies are ticket less, so when you get your airline tickets it is actually more like a voucher, but that is the real thing.

Airline tickets are always non-refundable.

If you book your flight on a major airline for a scheduled flight, your tickets are non-refundable.  We recommend purchasing travel insurance to cover any penalties that may apply when canceling/reissuing a flight. 

Depending on the rules of fare you can sometimes re-use the tickets for up to one year from the date of issue for a $175.00-275.00 per ticket administration fee, as well as any changes in the fare.  These tickets have to be used to travel to Mexico only and must be re-booked no later than 24hours prior to your original departure date or you lose complete value of the ticket.  These tickets are non-transferable, meaning that you can not do a name change on a ticket.

If you book your flight on a charter flight, then you have the option of purchasing additional insurance through the charter company who chartered the flight.  There is no set rate for charters, as they all have their own policies, but be sure to ask about cancellation insurance, because it must be purchased with the ticket.

We do sell cancellation / trip interruption insurance, it is something that you have the option to purchase, and it isn't a bad idea, because these insurance policies cover cancellation, trip interruption even due to inclement weather, baggage loss, baggage delay, trip delay (meaning that you can each have a place to stay  if you are stranded in an airport somewhere, and additional medical coverage as well.  For trip insurance, it is a good idea to check with your credit card company to see if and what they offer in the form of insurance if/or you use that card.

Travel Guard is a full coverage insurance plan, and you can find the information on what they have to offer at . It is a good idea to read what they offer, as well as what the exceptions are.

Airfare is not included, but we offer excellent rates on major Airlines and Charter flights through several airfare consolidators, departing from your city, or the city nearest you, to help complete your affordable Palace Resort all-inclusive vacation.  This is applicable to the United States only.  If you live in a different country, you are going to find your best fares locally.  If you do not purchase airfare through our company, cancunallinclusive.com, it does not affect the rate for your all-inclusive accommodation.  Charter flights only depart from major cities, but offer excellent fares, which depart Friday to Friday, Saturday to Saturday, or Sunday to Sunday, etc.  Charter flights are available for 3, 4, 5, 7 or 14 night stays.   Charter flights do not have different schedules to choose from.  They have one flight that goes from point A to point B, and back again.  They have one time slot for a take off and landing for that day.

If you booked on a scheduled flight with a major carrier, we have supplied you with your record locator number, and when you call to verify with the airline you will show in their system.  If you booked a charter flight, and the charter company chartered a plane from TWA, or North West, or some other airline, you will not be on a passenger list with the airline, because it is not their regular flights, it is a plane that has been chartered which happens to be owned by the airlines.  If you happen to be on a charter, where the charter company has purchased a block of seats on a scheduled flight, you will still not be on the airlines passenger list until 3 days prior to your departure date.  In any case, we have provided you with a record locator with the charter company, and they do have you on the list.  This is their policy.

Just a note to let you know that if you rent a car while in the Cancun area, you may be getting less than you bargained for when you go to put fuel in it.

Here is a list of things to be aware of prior to going to the Pemex Station for magna-sin (unleaded gas).

• Get out of the car to open the gas cap yourself.  Before you do, make sure that the attendant has zeroed the pump, so that you are not paying for the last persons gas as well as your own.
• Make sure that you have cash, because they do not take credit cards or checks.
• Your best choice is to use pesos to pay for the gas, but if you don't have pesos, make sure you agree upon the rate of exchange before they start pumping.
• Make sure that they do not zero the pump prior to your payment transaction being complete so that you can verify that you received correct change.

Pemex station by the Cancun airport - The attendant put $207.34 pesos of gas in the car, we gave him $40.00 US which is worth $360.00 pesos at 9 to 1.  The change should have been 153 pesos, but instead he gave us $66.00 pesos and a receipt for $234.00 pesos.  When we asked for the rest of our change, he insisted that the exchange rate was 8 pesos to the US dollar, then he suddenly couldn't speak English any more.  Finally, we found the manager, who confirmed the exchange rate was 9 pesos to the US dollar.  As the manager approached, the attendant cleared the pump so it was hard to prove the amount.  We immediately produced our receipt, only to find that the attendant had written the incorrect amount on the receipt.  It took us 10 minutes worth of arguing to get the correct change back.

Pemex station in Playa del Carmen - As we unlocked the gas cap, the attendant that signalled us over to his pump diverted our attention away from the car by asking how much gas we wanted as he reached for his pump.  While we were looking at him, another attendant had come up behind us and immediately started pumping gas from a different pump.  It had only been a matter of seconds, and we checked his pump right away to find it already at $135.00, he had not reset the pump to zero.  We called over for him to stop, and asked him if he thought we were stupid?  He could not deny that he had been caught, but refused to admit how much was on the pump from the previous customer.  At first he said $50.00 pesos, but he had only been pumping for 2 or 3 seconds, maybe 5 pesos worth  There was no manager to be found, but finally after a 5 minute dispute, another attendant told us that he used the pump on the previous car and it had been for $100.00 pesos.  We were never compensated for the $30.00 peso theft.

Pemex station in Puerto Morelos -  This time we asked for $150.00 pesos worth of gas.  He could only get $118.00 pesos in the car, and immediately reset the pump to zero.  We had seen that it was only $118.00 pesos.  We gave him $200.00 pesos, and he gave us back $42.00 pesos.  When we asked for the other $40.00 pesos, he said that the price was $158.00 pesos.  We then understood why he reset the pump to zero so fast, he thought we didn't see the amount.

So, on our last trip to Cancun, we were short changed in one way or another 100% of the time by the Pemex gas attendants.  It may not seem like much money, but it is the principle that we all work hard for our money, why should it be any different for them.  We have written to the Secretary of Mexican Tourism, the Department of Tourism for Riviera Maya, and the head office of Pemex, regarding this problem, but have not heard back from any of them.

We are experienced travelers, especially when it comes to driving in Mexico.  We thought we knew all the tricks, but it seems to be the standard at Pemex to over charge anybody they can, and not even be discrete about it.

Travel Documents needed for travel from the United States or Canada into Mexico are as follows:

*******PLEASE NOTE THAT AS OF DECEMBER 31, 2006 PASSPORTS WILL BE REQUIRED FOR TRAVEL TO CANCUN, MEXICO********

*Valid passport or
*Original state issued birth certificate with the embossed seal, accompanied by a legal picture ID plus a
*Tourist card.  This will either be issued with your airline tickets, or by the airline upon departing to Cancun.
*Others will have to check with the Mexican Consulate for correct and up to date information.

Special tip:  When traveling out of the country, you have to take your original documents.  It is a good idea to take two photocopies of your travel documents, put one in your luggage, separate from the originals, and leave one at home.  This way, if you lose your original, you still have a copy with you, and one at home for the worst case scenario.

These two resorts are sister resorts, side by side on the same property.  Palace Resorts considers them all one resort.  The Moon Palace is the smaller portion of the two, and was the first to be built.  The Moon Palace Sunrise was added approximately one year later.  They each have their own lobby, restaurants, pool area, etc.  Palace Resorts booking policy is run of the house, meaning based on availability when you arrive, and if one side is full then you will be directed to the other lobby.  They have all the same amenities in the room, and the same room layout.

A minor traveling alone or with an adult, must have the above ID.  If the minor is traveling alone, he/she must also have a notarized letter signed by all parents or legal guardians, giving the minor permission to travel out of the country.  If the minor is traveling with one parent, he/she must have a notarized letter signed by the parent or guardian not traveling, giving the minor permission to travel with the one parent or guardian.  A custody document should be provided in the event a minor is in the custody of one parent.  A death certificate should be provided if one parent is deceased.

Each person is allowed two pieces of checked luggage, not to exceed 70 pounds each, free of charge on most airlines (check with your airline to confirm).  You may also take one carry-on bag that fits in the overhead baggage department, or securely under your seat.  All luggage must be properly tagged with your name, address, telephone number, and where you are staying while in Mexico.  It is recommended that you pack all travel documents, airline tickets, money, medications, and other valuables in your carry-on luggage. 
*Some carriers have different luggage restrictions which is usually in writing with your airline tickets.

After your plane has landed and you have exited the Immigration area, you will need to present your completed Mexican Tourist Card, and travel documents to an Immigration officer.  You will need your Tourist Card to leave Cancun, so keep it safe.  If you lose your Tourist Card, you may obtain a copy or permission to leave from the Immigration office located in downtown Cancun.

Once you clear Immigration, you gather up your luggage and proceed to the Customs area.  You will approach what looks like a traffic light, and be instructed to push the button.  If you get a green light, you can proceed, and if you get a red light, you will be instructed to open your luggage.  This is done at random.  U.S. visitors to Mexico may bring up to 200 cigarettes, 50 cigars, and one liter of alcohol with them into Mexico.

Transfers are not included in our all-inclusive accommodation rates.  We are able to offer a prepaid, round-trip transfer for $22.00 per adult ($15.00 per child 2-11) to the Cancun Hotel Zone and Moon Palace/Sunrise, $45.00 per person for Aventura Palace and Spa Palace, and $45.00 per adult ($35.00 per child 2-11) for Xpu-Ha Palace. 

The taxis are usually a convenient, affordable, and safe mode of transportation from and to the airport, but currently the taxi's are having a dispute with the airport.  Until this has been resolved there are no taxi's at the airport, only buses and vans.  Therefore, we advise that it would be better that you arrange your transfers prior to departing for your vacation.  In other areas, the taxi drivers have to stop at check points with their license and identification, again, well regulated.

Special note:  we are aware that if you purchase a package to Cancun through other companies that the transfers are included.  We would like you to be aware that the price of your transfer is still incorporated into your package, so you are still paying for it. 

If you purchased the round-trip transfer with flight, then you should have a voucher for Royale Tours.  Once you have cleared Immigration and Customs, look for the Royale Tours Representative (wearing gray pants and a navy blue dress shirt) in the main airport area, and present the voucher.  They will give you further direction.  You will be contacted at the resort by Royale Tours representative to make arrangements for your departure.

If you have booked a 7 night stay and round-trip transfers are included, then you should have a voucher for Chaza Travel.  Once you have cleared Immigration and Customs, look for the Chaza Travel Representative (look for the Chaza Travel Logo) in the main airport area, and present the voucher.  They will give you further direction.  You will be contacted at the resort by Chaza Travel Representative to make arrangements for your departure.

**If you are taking a taxi, then you pay at the taxi booth inside the airport, prior to leaving the building, and take the voucher to the driver.  When you depart, one of the bell men at the Palace Resort will hale you a taxi.  The rates are posted in the lobby.***  Applicable once taxi dispute with the Cancun airport is resolved.

US currency is widely accepted in Mexico.  It is best to have your cash in small denominations, as it is easier to get change for small bills.  The exchange rate fluctuates daily, so it is a good idea to exchange a little at a time.  It doesn't hurt to pack a calculator to help figure out the exchange.  If you do need to exchange your money, there is a money exchange in the lobby of each of the Palace Resorts.  The hotel policy is to not accept any bills that have ink markings, or have been torn.  If you find yourself with a wallet full of old bills, you may want to change them before leaving for Mexico.

Palace Resorts accepts Visa, Master Card, and American Express.  The Discover card is not accepted in Mexico.

The standard electrical current in Mexico is 110 volts, the same as the U.S.

There is a hairdryer, and coffee maker in each room, at each of the Palace Resorts.  An iron is available upon request, but is not standard equipment for each room.

Palace Resorts has a daily bus service between the Moon Palace and the Moon Palace Sunrise into the Hotel Zone, several times a day.  From the Aventura-Spa Palace there is bus service into Playa del Carmen and into the Hotel Zone once a day.  For guests staying in a Palace Resort on the hotel zone, there is a public transportation bus service available on the hotel zone, and is the cheapest way to get around.  A special air-conditioned shuttle bus system that runs all day, to all points in the hotel zone and to downtown Cancun.  The bus to anywhere on the hotel zone is $1.00 U.S.

Taxis are available 24 hours a day from the resorts.  The rates are posted in the lobby of the Palace Resorts, but are not applicable when catching a taxi back to the resort.  It is important to agree on a fare before getting in the taxi.  The bell men at the resort may be able to tell you what is an acceptable fare.

Car Rental is available at the airport, or at the resort.  You want to check with your local car insurance company to see if your insurance covers you while driving in Mexico.  There is still tax and insurance on top of what rate you are quoted, which usually runs an additional $20.00 per day, so you want to make sure they give you the full price, including tax and insurance.  If your local auto insurance does not cover you while driving in Mexico, you may have to purchase additional insurance.  If you get into an accident in Mexico, the deductible is $1,000.00 U.S., and you have to sign an agreement or not rent the car.  Read everything carefully before signing.

Yes, each Palace Resort has their own water purification system, so that it is safe to eat the fresh fruits and vegetables, brush your teeth, and have ice in your drinks.  They also have bottled water for drinking which is available throughout each of the Palace Resorts.

Beach towels are available pool side at every Palace Resort.  You are given your own towel card, which they take from you in exchange for the towel.  When you return the towel, they return your towel card.  If you don't return the towel, you will not have your towel card when you check out, and you will be charged for the towel(s).

Tips and taxes are included in your all-inclusive Palace Resort vacation package.  The staff will never hesitate, or gesture for a tip.  However, tipping is still a personal thing.  If you are accustomed to tipping, and you receive exceptional service (which you will at every Palace Resort), and want to tip, I am sure they could use the money.

Cancun is on Central Time.

The only legal gambling in Mexico is sports betting.  There are no casinos in Mexico, but Palace Resorts does have Casino Nights, but you don't play for money, you play for prizes.  The Moon Palace now has slot machines, but the prize is not cash.  Your winnings are in the form of vouchers that are good only for Palace Resorts.  For example, you can use your winnings in the gift shop, or toward your next vacation, depending on how much you win.

There is a dress code in effect for the gourmet restaurants at any of the Palace Resorts, the night clubs, and some of the nightly entertainment.  The dress code is long slacks, and sleeves for the gentlemen.  If you want to dress up formal, you will fit in well with the elegance of Palace Resorts, and if you want to remain casual, you will fit in with the atmosphere of Palace Resorts.  Anything and everything goes when it comes to fashion.

If you decide to go to some of the hot spots on the hotel zone during the evening, then it is recommended that you dress up, as there is a dress code in effect.  A tie is not necessary.

You have to wait until you arrive at the resort before you can book your tours, massages, manicures, and pedicures.  It is a good idea to book these the same day that you arrive, to best suit your vacation schedule.  You book your tours at the Chaza Travel desk in the lobby, and that is also where you obtain your vouchers for the salon services.  You can stop in at the salon at any time and book your appointments, and you need the vouchers when you show up for the services.

U.S. citizens returning home from Mexico may bring back purchases totaling $300.00 and one liter of alcohol, duty free.

You have to be at least 19 years old to rent a car in Mexico, and you need a major credit card.

Palace Resorts hires the supervisors of the chambermaid staff for in-room baby-sitting.  This is available for a charge of $10.00 per hour, plus $5.00 more for each additional child.  This service is available at all of the resorts. (prices subject to change without notice)

You want to pack your basic summer clothing, your bathing suit, some dress clothes, don't forget sunscreen (environmentally friendly sunscreen), a disposable underwater camera (just a suggestion), and comfortable walking shoes.  It isn't  a bad idea to pack a light sweater in case the air-conditioning in the public areas is too cool for you.

If you are traveling from a colder climate, it is not a bad idea to dress in layers.  Wear your summer clothes, and put your warmer clothes over top, so that you can peel off the layers are you enter warmer climates.  Make sure that you leave room in your carry on luggage to put your cold climate clothes in.

If you plan to do a lot of shopping while in the Cancun area, then you might want to pack an extra bag to carry your purchases in on the way home.